In my 3 part series about WFM, I was writing about how you could improve your life using some simple WFM principles and practices.
In this post I want to talk a little bit about on how WFM can affect your daily life, without you even knowing.
Let’s break down first what WFM is. WFM is the process through which we ensure that we have the right agents at the right time, and equally important at the right cost. But the cost of the agents doesn’t affect your daily life, unless you are their manager, so I won’t talk about this. (more…)